Refund policy

Thank you for purchasing from Grain Wood Furniture. In-transit and delivered products can only be refunded via the returns and exchanges processes below. If your order was not fulfilled please contact support@grainwoodfurniture.com to cancel your order and receive your refund.

Returns

Returns are permitted for items that have not been assembled and are in their original packaging. Credit will be refunded for the cost of goods minus a 20% fee to pay for the cost of return shipping and restocking. All returns must be initiated within 30 days of the date of delivery.

Please notify us by email support@grainwoodfurniture.com, this email must contain your order number and item(s) to be returned. We will send a return authorization with the return instructions and address.

Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have processed your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. We reserve the right to deny a refund for heavily damaged returns caused by poor repackaging and/or missing components.

Exchanges

Exchanges are permitted for items that have not been assembled and are in their original packaging. There is no cost to you if you exchange your purchase for store credit or another product from our store.

There are 2 options for exchanges:

  1. Swap Option (slower): Return the unassembled items in their original packaging to our warehouse in Virginia Beach using the return protocol above. Once we receive the items back we will then ship you the new items. This option can sometimes take a few weeks. If you are exchanging for items that have price difference we will refund the difference or send an invoice depending on if the price is lower or higher.

  2. Buy and Return Option (faster): Return the unassembled items in their original packaging to our warehouse in Virginia Beach using the return protocol above. In the meantime, place a new order for the items which you'd like to receive in the exchange. Send over the new order number for us to attach to your return. Once the original order items arrive at our warehouse we will process a full refund.